Customer Support

Need help?
We're here.

Available Monday–Friday, 9:00–18:00 EET

Most questions are answered within a few hours. For urgent delivery issues, we prioritise same-day responses.

How to reach us

Email us at

hello@reloop.me

What we can help with

  • Report delivery issues or delays
  • Questions about your report content
  • Technical problems accessing your report link
  • Invoicing and payment queries
  • Data deletion or privacy requests
  • Questions about our products or pricing

Response times

We aim to respond to all enquiries within 24 hours during business days. Urgent delivery issues are prioritised and typically resolved the same day.

If you haven't received your report within 24 hours of completing your submission form, email us immediately at hello@reloop.me.

Refunds and report re-delivery

See our Terms of Service for full refund policy details. To request a refund or report re-delivery, email hello@reloop.me with your order details within 7 days of delivery.

Privacy and data requests

For data access, rectification, or deletion requests under GDPR, see our Privacy Policy or email hello@reloop.me. We respond to all GDPR requests within 30 days.