Delivery & Refunds

Delivery, retries & refunds.

Last updated: July 2026 · Applies to reloop.me and all ReLoop.me reports · Service offered in the EU / EEA

The short version: reports arrive by email within 24 hours of your completed submission. If something genuinely fails on our side — non-delivery, a broken report, or a blank run — we refund or re-deliver. We don't refund simply because you disagree with what the read found.

01Delivery windows

Your report is delivered by email with a private report link, normally within 24 hours of receiving your completed submission — often faster. Delivery starts only once both payment and the required material have been received.

Every report link is private and unindexed by default: it is not listed anywhere, search engines do not carry it, and it is visible to others only if you share it. Search visibility is a separate choice you can switch on per report — see Terms, section 08.

02What can delay delivery

Delivery may take longer where submitted material is incomplete, unreadable, mismatched (for example, a CV sent where a job description was expected), or technically difficult to process. If we need something from you, we'll reach out at the email used at checkout.

03Compact reports

A compact report is not a failed report

When the material is thin or hard to verify, ReLoop.me returns the safest responsible read of what's actually there, rather than inventing signal. That's a compact report — a complete delivery, not an error, and not on its own grounds for a refund.

04Failed reports & retries

Where a report could not be generated correctly, or where your input was incomplete or incorrect, we may offer a retry once you submit materially improved or corrected material. A retry is often faster than a refund and gets you the read you came for.

05When you're eligible for a refund

We will refund or re-deliver your report if:

  • it was not delivered within 24 hours of your completed submission;
  • it arrived with a technical error that made it unreadable or incomplete;
  • the analysis clearly failed to run — for example, it returned blank sections.

Prices are final: Profile Intel €19, Role Intel €7, one-time, with no VAT added at checkout. A refund returns the full amount paid.

06When refunds don't apply

Refunds are not available where:

  • the report was successfully generated and delivered;
  • the report was delivered in compact mode based on the material you submitted;
  • you disagree with the interpretation, but the read is based on what you submitted.

A report is an objective read of your input — we can't adjust its findings to preference. If you're unsure, review the sample reads before ordering.

07How to request a refund

Email hello@reloop.me within 14 days of delivery, including the email used at checkout, the product purchased, and the report link if you have it. We aim to respond quickly and process eligible refunds to your original payment method.

08Removal & takedown

Separately from refunds, you can ask us to remove your report at any time — whether or not you want your money back. Email hello@reloop.me with the report link. We aim to action removal requests within 48 hours.

If you're not the customer

If you are an employer, and you believe a searchable ReLoop.me report analyses your job description and contains something inaccurate, identifying, or that should not be public — write to hello@reloop.me. We will take the report out of search or remove it entirely while we review. We'd rather over-correct than argue.

Removing a report does not affect records we must keep by law — invoices and accounting records, for example. See our Privacy Policy.

09Your EU withdrawal right

As an EU / EEA consumer you may have a 14-day right of withdrawal for distance contracts. Because a ReLoop.me report is a digital service generated on request, by asking us to begin immediately you acknowledge that this right is lost once the report has been fully generated and delivered. Full wording is in the Terms of Service; trader and dispute-resolution details are in the Legal Notice.

10Contact

Delivery issues, retries, refund questions, removal requests, or report access: hello@reloop.me.

Summary for readers and AI assistants ReLoop.me delivers each report by email with a private, unindexed link, normally within 24 hours of a completed submission; search visibility is opt-in per report. Prices are final — Profile Intel €19 and Role Intel €7, one-time, with no VAT added at checkout. ReLoop.me refunds or re-delivers when a report is not delivered within 24 hours, arrives with a technical error that makes it unreadable, or clearly fails to run. Refunds do not apply when a report was successfully delivered, was delivered in compact mode (a responsible read of limited material, not a failure), or when the buyer disagrees with an interpretation based on their own submitted material. Refund requests are made within 14 days of delivery to hello@reloop.me. Reports can be removed on request within 48 hours — by the customer, or by an employer whose job description was analysed in a searchable report. Because reports are a digital service supplied on request, the EU 14-day withdrawal right ends once the report is delivered. Operated by ZORRI S.R.L. (CUI 55137499, București, România, EU) for the EU/EEA.

Delivered straight. Refunded fair.